Concerning Neil Keenan's role in freeing the Global Accounts, I have often thought of the words from the Tao Te Ching to the effect that he who knows doesn't talk, but he who doesn't know talks - all the time. There have been many people doing much talking, while Neil quietly went about working to get the job done. There wasn't a day that went by that he didn't make efforts to move things forward - not a day!
I feel like I'm on a merry-go-round but Jean still says Keenan is the real deal. Man, it's CRAZY out there!